Support Policy
All licenses include 180 days of free support from the date of purchase, except the Exclusive Ownership license, which includes 365 days of free support.
✓ What’s Included in Support:
- Fixes for bugs, errors, or issues found in the item as originally sold
- Answering questions about how to use features documented for the item
- Responses to installation issues with the item as provided by us
✕ What’s Not Included in Support:
- Customization or configuration work beyond what is documented
- Issues caused by third-party plugins or server misconfiguration
- Installation on your own server (available separately as a paid Installation Service)
Paid Support (Optional):
The following services can be provided as paid support upon request:
• Extended Support Plan (appdevs.net/extended-support-plan)
• Installation Service (appdevs.net/services/installation-service)
Important Notes
- Support starts from the date of purchase, not the date of download.
- Support requests must go through our official support channel, not through comments.
- Response times may be longer during high-volume periods.